Payment and Refund Policy

Last updated: 8 October 2026

Scope of the Policy

This Payment and Refund Policy applies to all purchases of digital courses, resources and related professional training materials offered through starvaultpo. These materials focus on studio production in motion, including equipment setup, camera operation, lighting techniques, sound wave management and workflow optimisation for television news and live broadcasts. The policy covers transactions made by customers in the United Kingdom and explains how payments are handled, when contracts are formed and the circumstances under which refunds may be provided.

Prices, Currencies, Taxes and Additional Charges

All prices are displayed in British Pounds Sterling. Value Added Tax at the prevailing UK rate is included in the displayed price for consumers. No additional charges apply unless expressly stated at checkout. Any currency conversion fees imposed by your card issuer or bank remain your responsibility and are not controlled by starvaultpo.

Accepted Payment Methods, Authorisation and Security

We accept major credit and debit cards processed through secure third-party gateways. Payment is authorised at the time of order placement. All transactions use encrypted connections compliant with UK data protection standards. starvaultpo does not store full card details.

Order Confirmation and Contract Formation

Once you complete your purchase and receive an order confirmation email, a contract is formed between you and starvaultpo. Access to digital content is granted immediately upon successful payment unless otherwise indicated.

Cancellation Rights

Under the Consumer Contracts Regulations you have 14 days from the date of purchase to cancel if you have not begun downloading or accessing the digital content. Cancellation must be notified in writing to [email protected].

Refund Eligibility, Exclusions and Non-Refundable Items

Refunds are available only where statutory rights apply or where technical faults prevent access. Once digital content has been downloaded or streamed, the right to cancel is lost. Promotional or discounted purchases may have specific terms that exclude refunds after access begins.

Step-by-Step Procedure to Request a Refund

To request a refund, email [email protected] with your order number, full name and reason for the request. Include any supporting information such as error messages or screenshots. Requests must be made within the applicable time limits.

Inspection, Approval, Rejection and Notification

Our team will review your request within ten working days. You will receive an email confirming approval or explaining the reasons for rejection. If approved, a refund will be processed without undue delay.

Refund Method, Processing Time and Receipt of Funds

Refunds are issued to the original payment method. Processing typically takes five to ten working days, although your bank may require additional time to credit your account. You will be notified by email once the refund has been sent.

Special Rules for Digital Content, Subscriptions and Promotional Offers

Digital courses are supplied instantly. Subscriptions renew automatically unless cancelled before the renewal date. Promotional offers are subject to their own terms and may not qualify for refunds after redemption.

Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud

If a payment fails you will be notified and given the opportunity to retry. Duplicate charges will be investigated and corrected promptly. Suspected fraudulent activity may result in order cancellation and reporting to relevant authorities.

Mandatory Consumer Rights in the United Kingdom

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, Consumer Contracts Regulations or UK GDPR. You may still have rights to remedies for faulty digital content even after the cooling-off period.

Contact Route, Policy Changes and Last-Updated Date

For questions about this policy contact [email protected] or use the form on our Contacts page. starvaultpo may update this policy from time to time. The current version is always available on this page and the last update date appears at the top.